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From IrinaMC From Romania, sent on 04 September 2011 Besides that we were ROBBED by thiefs entering the room while we were sleeping, it was great. I was at Madara the 3rd year in a row, as I found it cheap and pleasant and this time I took my family with me, besides my boyfriend. We occupied 3 rooms, all were given to us at the 1st floor, where the balconies are not protected in any special way and they are pretty easy to climb, which we only realised too late. At the Reception no one advised us to keep the balcony closed at all times, so during the night 2 of my relatives who were sharing a room and didn't want to sleep with the air conditioning on, slept with the balcony door open. In the morning they realised someone entered the room at night, while they were sleeping, they even HEARD the guy, and went through their stuff, stealing my aunt's wallet with money & documents, as they couldn't find any jewelry. Thank God she didn't wake up, or she could've been killed!! In the morning, the only answer of the hotel was "You shouldn't have slept with the door open." They didn't even APOLOGIZE. I said: "Why didn't you warn us when you gave us the rooms???" I was surprised to find out their surveilance cameras didn't "show anything conclusive" around my aunt's balcony, so they were useless. And the hotel didn't have bodyguards, although it seems to be a habbit for the Bulgarian hotels that the people staying at the first floor to be stolen - they said it was a "common fact" and promissed that the thiefs aren't Bulgarian, but Russian. It was like in a Kafka novel, so I asked: "Why didn't you make us attentive if your cameras don't record anything, if you don't have security and if you know that everything is being stolen here?????" The Bulgarian Police were a nightmare. They kept my aunt at the precinct for 5 hours to give her a 1 page document in BULGARIAN with a stamp, that served as proof for the burglary. And they charged 20 Leva for that. They didn't even come to look at what happened at the hotel and very relaxed told us that they get such complaints daily and thiefs usually go and empty as much as possible from your credit cards in some smart Bulgarian gas stations where they can repeatedly extract small amounts of money without entering the PIN number!!! The hotel's "it's not my fault" attitude and the police's lack of interest convinced me that they're all in a big mafia team with the burglars. Otherwise why would a 4 stars hotel not have enough cameras/bodyguards? And why would the police not come at a crime's place? The cherry on top was that the hotel asked my aunt to pay 10 Leva for calling the police from her room. I was like: "You must be #@$#@@ kidding! She HAS NO MONEY, they were all stolen in YOUR hotel, remember?" So don't go there. I'm surely not coming back. |
