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From john carrick From england, sent on 24 August 2009 the pictures in the brochure are of the helios spa hotel and not the helios park, the helios park hotel resembles a concrete multi storey car park. only good point was the pools. bad points, we had to drag 2 suitcases and a buggy up 12 steps to get to the reception, then informed we had a room on the 8th floor which didnt bother us until we found out that the lifts only go to the 6th floor. the lifts are tiny glass like coffins with just enough room to fit small buggy and both parents.balcony was unsuitable for 1 year old child as there was a 6 inch gap at the bottom. food in the so called gourmet restaurant was luke warm and not much choice. we had to ask for the highchair to be cleaned every day as you could tell what our daughter had to eat from the night before. you either pay extra for food from poolside bar or trek 5 floors down to the restaurant for your all inclusive snacks which you cant take out of the restaurant. we found the holiday rep very unco-oprative. pool table in reception cost 2 pound. qwe looked around other 3 star hotels nearby and the difference was amazing, bulgaria is a lovely country but this experience has put us off ever going back |
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From Maria Siska From Hungary, sent on 30 July 2008 I sent a reservation form yesterday late evening for the hotel Nessebar Sol Bay (or Mare)for the date 09/08/2008 - 16/08/2008 for 3 adults+1 chicd. I would like to get family room/or connecting rooms/or two rooms next to each other. Unfortunately I did not get confirmation or any news. Please confirm if you can give me these rooms and please confirm the costs with discount. I prefer payment with credit card. Bets regard Maria Siska +36 30 215 8740 |
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From Csaba Bachus From Hungary, sent on 14 May 2007 We've been trying to contact you, and no answer. What is teh reason for that???? Please, answer!!! |
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From George From Bulgaria, sent on 06 May 2007 Hi there, We would like to book one week at Rusalka, Bulgaria from 23.07 , seven nights, two adults with two kids (4 and 6 y). We are already in Bulgaria. Please send best offer in leva or euros without air travel, transfers, etc. Thank you George |
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From magdalena mursez From romania, sent on 24 August 2006 Thank you for helping us having a great vacation in Golden Sands at Kempinski Hotel! Promptness and kindness will find at Profitours. Special thanks to Sirma Rosenova. |
